CareSix Legal

Warranty Information

CareSix’s warranty does not apply to products that are not branded by CareSix, or products that are packaged within a CareSix package but not strictly produced by our company, or devices that are not bought through verified agencies or distributors. Please refer to your quality assurance for details.

Hardware Warranties

Warranty Period. (a) 6 months from the date of purchase. (b) Paid After-Sales Service (A/S) charges may apply within the warranty period if deemed as paid A/S.
  • Warranty limitations.
    •  Cases where the warranty does not apply (a) Damage caused by consumer negligence, fault, or improper use. (b) expired warranty period. (c) Unauthorized modification or repair of the product.
    • Application and Service of Warranty (a) Submission of the purchase receipt or warranty certificate is required when requesting A/S for the product. It may take 1-2 days for a response after submitting an A/S request. The customer is responsible for the A/S reception fee.
    • Additional Notes

(a) If there are scratches or foreign substances on the appearance of the product, exchange and return are possible within 30 days of purchase, only in unused condition. The product packaging box is designed to protect the product, and exchange/return due to minor scratches or discoloration is not possible.
(b) For products distributed through hospital rentals or sales, not purchased through official channels validated by CareSix, A/S is not possible even within 6 months of purchase.
  • Warranty Coverage.  The warranty for charging malfunctions applies under the following conditions. 
    • If a charging malfunction occurs within the warranty period, starting from the date of purchase. 
    • If proper charging procedures are followed using the provided charger and charging cables yet the charging process does not occur correctly.

Application Warranties

Cotons ai Vet Application. Please read this software license agreement (“License”) carefully before using the CareSix software. By using software created by CareSix, you are agreeing to be bound by the terms of this license. If you do not agree to the terms of this license, do not install and/or use the software.

Any unauthorized actions, such as modifications, reproduction, publication, or distribution of the CareSix software, are strictly prohibited. If you have any questions regarding your rights to copy, modify, publish or distribute the software, please contact CareSix or consult with your legal advisor for clarification. 

1. General. For the purpose of this agreement, “You” or “Your” refers to the individual or veterinary institution utilizing the CareSix Software. CareSix, at its sole discretion, may provide future upgrades or updates to the software. These upgrades or updates, if made available, may not necessarily include all existing or new features. The terms and conditions of this license will govern any software upgrades or updates provided by CareSix. 
2. Permitted License Uses and Restrictions Compliance with Laws. You agree to use CareSix’s software and service in compliance with all applicable laws, including local laws of the country or region in which you reside or in which you download or use the CareSix services. This includes, but is not limited to, privacy and data collection laws and regulations.
3. Consent Collection and Use of Data Privacy Policy. Please review and comply with CareSix’x Privacy Policy to ensure that you adhere to the data collection and usage practices outlined in the policy.
4. Termination. CareSix’s license is effective until terminated. Your rights under this License will be terminated if you fail to comply with any term or condition of this License. CareSix reserves the right to terminate the License at any time without prior notice.
5. Limitation of Liability. CareSix shall not be liable for any direct, indirect, incidental, special, consequential, or exe,plary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the use or inability to use the software.
6. Export Control. You agree to comply with all export and re-export control laws and regulations applicable to the software, including any restrictions on destinations, end users, and end use.
7. Controlling Law and Severability. This License will be governed by and constructed in accordance with the laws of the jurisdiction in which CareSix is located. If any provision of this License is held to be invalid or unenforceable, the remaining provisions of this License will remain in full force and effect.